Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
You will receive an email notification including tracking information when your package has shipped. Orders placed after 12:00pm PT (3:00pm ET) will ship the next day. Unless otherwise indicated, all orders ship through UPS Ground and are expected to be delivered within 3-5 business days. Please be aware that orders with multiple items may ship separately. In these cases, you will receive email notifications and tracking information for each shipment. You can view the status of your order, obtain tracking information, and sign up for SMS notifications about your order in the My Purchases section under My Account.
If you wish to pay by money order, we ask that you contact us by phone where one of our client service representatives will be happy to assist you.
We collect sales tax for orders shipped to California, Colorado, Georgia, Illinois, Maryland, Michigan, Missouri, Nevada, New Jersey, New York, Pennsylvania, Virginia, and Washington.
In order to help ensure the the safe delivery of your order, the carrier will require a signature upon deliver for all orders over $1000.
Yes, we ship our luxury goods to international destinations! Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. Customs policies vary from country to country and we ask that contact your local customs office for more information.
If you need to swap an item
Returns and Exchanges
Because we want to deliver your items as soon as possible, we process orders in real-time during business hours. This means we are unable to cancel orders once they have entered the shipping process, which occurs within 15 minutes of placing an order during business hours.
To return eligible items, you must request a Return Merchandise Authorization Number (RMA) within 14 days of in-store purchase or original shipment date, and return the item(s) within 21 days of in-store purchase or original shipment date. Handbags, swimwear, luggage, beauty, and items sold at 40% or more are FINAL SALE and no returns will be accepted.
If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a prompt refund. We ask that you do not remove the Authenticity Seal attached to your item and that you return the item in the condition you received it.
We offer free prepaid and insured Standard Ground shipping labels through UPS for domestic orders only. We do not offer free returns for international orders.
Within 10 business days upon receiving your returned merchandise, we will issue a refund for the original sales price and any taxes in the same form as the original payment method. Please note that this credit will not include any original shipping charges.